1. Overview of Our Privacy Policy
This privacy policy pertains to Flame Japanese Hibachi’s operations in the United States and governs the personal information obtained by Flame Japanese Hibachi (“Flame”) in various contexts. These include when you access or use our websites, or any other services that link to this privacy policy, engage with us through communications, shop via our third-party partners, interact with us on social media, or participate in our programs or events. Please note that Flame restaurants are independently owned and operated franchises, and their handling of personal information is subject to their own privacy policies. If you wish to exercise any rights related to information processed by a Flame restaurant, please visit the respective franchise location to make your requests. We will coordinate with the franchise owner to address your request as required by law. We may provide different or additional privacy notices for certain activities, programs, and offerings. Additionally, “just-in-time” notices may be provided to further explain our privacy practices or offer more choices regarding your personal information. Our websites may contain links to websites or applications operated by third parties. We do not control the privacy practices of these third parties, and we encourage you to review their privacy policies.
  1. Types of Personal Information We Collect
The personal information we collect depends on your interactions with us and our products and services. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. The categories and specific types of personal information we collect include: Basic Identifying Information Such as your full name, alias, postal address, email address, phone number, date of birth, account name, signature, username, or social media handle. Device Information and Other Unique Identifiers Including device identifier, IP address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers. Internet or Other Network Activity Such as browsing or search history, and information about your interactions with our websites, mobile applications, emails, or advertisements. Geolocation Data Including information that allows us to determine your location, such as manually provided location information or data sent by your mobile device. Payment Information Such as credit or debit card numbers. Commercial Information Including products or services you have purchased, returned, exchanged, or considered, as well as preferences and loyalty program activity. Demographic Data Such as age, gender, race, ethnicity, estimated income, and household information, which may include characteristics protected under state or federal law. User Content Including communications with us and any content you provide, such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content. Audio and Visual Information Including photographs, images, videos, and voice recordings, such as recorded customer service calls. Inferences Inferences drawn from or created based on the information listed above.
  1. Methods of Collecting Your Personal Information
We gather personal information about you from various sources, including: Directly from You We collect information you provide when making a purchase, registering for an account or creating a profile, ordering delivery, signing up for a loyalty program, contacting us, responding to surveys, interacting with us in-store, participating in sweepstakes or promotions, or signing up for emails, texts, or mailings. Using Cookies and Automatic Data Collection Technologies When you visit our websites, use our apps, open or click on our emails, or interact with our advertisements, we and our third-party partners automatically collect certain information using technologies such as cookies, web beacons, pixels, internet tags, web server logs, and other data collection tools. For more details, see the “Cookies and Similar Tracking Technologies” section below. From Franchisees and Third-Party Partners We obtain information from third parties with whom we have partnerships, as well as our independently owned and operated franchisees. From Social Media Platforms and Networks If you interact with us on social media or use social media features (such as plugins, widgets, or other tools) on our websites or apps, we collect information shared with us or provided by the social media platforms. For more information on the privacy practices of these platforms, please review their privacy policies and settings. From Other Sources We may obtain information from data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the data collected.
  1. Cookies and Similar Tracking Technologies
We and our third-party service providers use cookies, web beacons, pixels, internet tags, and other similar tracking technologies to gather information when you interact with our websites, apps, and email communications. Some tracking technologies are essential for maintaining the security of our websites and your account, preventing crashes, fixing bugs, saving your preferences, and assisting with basic site functions. These “required” tracking technologies cannot be opted out of, but you can remove them by modifying your browser settings. Please note that some website features may not be available if these tracking technologies are removed. We allow third parties to use tracking technologies on our websites and apps for analytics to understand visitor interactions. For example, we use Google Analytics to evaluate website traffic and usage data to improve our products and services. For more information on how Google collects and processes data, visit Google’s policy. To opt out of Google Analytics, visit Google Analytics opt-out. We also use the Meta (formerly Facebook) Pixel to enable Meta to match website visitors with their Facebook User Accounts. For more details, visit Meta’s data policy. We allow third parties to use tracking technologies on our websites and apps for advertising, including managing and displaying advertisements, tailoring advertisements to your interests, and sending abandoned shopping cart reminders. These third parties use their technology to provide advertising about products and services tailored to your interests, which may appear on our websites or other websites. You can modify your privacy preferences via the Privacy Preference Center link at the bottom of any page.
  1. How We Use Your Personal Information
We use personal information for various purposes, including: Providing Products and Services To fulfill orders, process payments, provide receipts and updates, send account-related notifications, and manage accounts. Communicating With You To respond to inquiries, follow up on requests, provide customer service, and evaluate franchisee applications. Administering Programs To manage loyalty programs, track rewards, and facilitate discussion forums. Marketing and Promotional Purposes To send marketing communications, show tailored advertisements, and manage promotions. Analytics and Personalization To improve services, understand interactions, personalize experiences, and provide recommendations. Security and Fraud Prevention To detect, investigate, and prevent fraudulent or illegal activities. Legal Obligations To comply with legal requirements, establish or exercise our rights, and defend against legal claims. Core Business Functions To maintain records, prevent loss and fraud, and ensure website functionality. Assisting Franchisees To support independently owned and operated franchisees in their operations.
  1. How We Share Your Personal Information
In addition to specific situations described elsewhere in this policy, we share personal information in the following circumstances: Corporate Affiliates With our corporate affiliates and independently owned and operated franchisees for providing requested products or other purposes with your consent or as permitted by law. Service Providers With third parties that support core business functions, such as order fulfillment, marketing, payment processing, fraud investigation, and customer service. Third Party Partners With third parties we partner with for joint products, services, or promotions. Social Media Platforms and Networks With third parties through social media features on our websites. Public Forums With the public if you submit information in public forums. Legal Process In response to legal requests or to protect our rights, employees, agents, and affiliates. Business Transfers With another company if we are involved in a merger, acquisition, or sale of assets. Other Instances With third parties at your request or with your consent.
  1. Protecting Your Personal Information
Personal information is stored on our servers or those of our service providers and is accessible by authorized personnel. We use reasonable physical, electronic, and procedural safeguards to protect your information. However, no method of transmission over the internet is completely secure. Notify us immediately if you suspect unauthorized use of your account or password.
  1. Your Rights
Depending on your location, you may have rights regarding your personal information, such as accessing, updating, correcting, deleting, or withdrawing consent. To exercise these rights, you can: Access and Deletion Submit a request via email at [email protected] or call Updates and Corrections Update information by logging into your account or contacting us via email or phone. Identity Verification We may need to verify your identity to process certain requests.
  1. International Data Transfer
By submitting your personal information to us, you agree to its transfer, storage, and processing outside your country of residence, including the USA.
  1. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we discover such information, we will delete it.
  1. Contacting Us
For questions about our privacy practices, contact us at [email protected] or call 
  1. Policy Updates
We may update this privacy policy and will post the date of the latest update at the top. Significant changes will be communicated to you.
  1. Information for California Residents – California Privacy Rights
California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and other laws. They can request information about categories of personal information shared for marketing purposes and exercise rights to access, delete, and opt out of sales of personal information. Access and Deletion Requests California residents can submit access or deletion requests by following the procedures outlined above. Sale of Personal Information and the Right to Opt-Out We do not sell personal information. California residents can submit requests to access or delete personal information or withdraw consent as outlined above. Right to Non-Discrimination We do not discriminate against California residents exercising their privacy rights. Notice of Financial Incentive Our loyalty programs and promotions may be considered financial incentives under California law. Details and terms can be found in the respective program rules.
  1. Information for Virginia Residents – Virginia Privacy Rights
Virginia residents have rights under the Virginia Consumer Data Privacy Act to access, correct, delete personal information, and stop the sale of personal information. These requests can be made using the same procedures as for California residents and are subject to legal restrictions and limitations.